Q .: can I backup several computers with a single client license?

Yes, you can.

Remote Backup Client will back up any computer that the operating system can see as a mapped (shared) drive letter.

For example, if you have a customer who has four workstations and one file server, you can back all five computers up with one copy of the Remote Backup Client.

Install the Client software on one of the workstations which has mapped drives to all the other computers. Remote Backup will back up the data on the other computers.

You can back up data on ANY operating system that Windows can see as a mapped drive. This means that you can back up Unix data, Macintosh, AS400, virtually anything that the computer running the Remote Backup Client can access as a shared drive.

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Q .: do you have a Macintosh version of your client software?

The Remote Backup Client is a Windows product and will not run on Macintosh.
It will however, back up Mac files that are available as shares to a Windows computer.

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Q .: what are the different types of backups?

There are four types of backups that can be performed. You choose the one that best suites your needs.

Incremental:
Entire files will be backed up which have been modified since the last backup. Then, after they are backed up, the files will be marked on the disk as having been backed up. This is the default and most widely-used method of backing up data files.

Differential:
Entire files will be backed up which have been modified since the last backup, the same as incremental. However, after the files are backed up, they will not be marked as having been backed up. The reason for this option is in case you also want to do tape backups as well as remote backups. Since your tape backup software relies on the marks placed on the files to determine which files need to be backed up, you don't want marks added before the tape backups are made.
All plans are initially set to provide an incremental backup. If you actually require a differential for the reasons stated above, please contact IecureDat to make changed to your account.

Full:
Entire files will be backed up regardless of whether they have been changed or not since their last backup. This is the lease-used option because it results in the largest backup sets and the longest on-line times.

BitBackup:
Only the parts of files that have been changed will be backed up. This option creates sub-file or "patch" backups. This creates the smallest backup and takes the least amount of time and is the recommended default setting for very large files.

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Q .: what if I loose my encryption key?

Remote Backup is so secure that it is impossible for a Service Provider (ISecureDat) to recover the files if a customer forgets or looses his encryption key. For this reason, we strongly recommend that you make a Key Disk during installation of your software, and that you record your encryption key on paper, keeping it in a safe place.

There is however, an alternative which can be used in emergencies.
Remote Backup has a built-in Key Escrow system which can be activated or deactivated by the Service Provider.
This exclusive, highly secure triple-key cryptographic key recovery module allows ISecureDat's software manufacture (and nobody else) to restore a client's hopelessly lost encryption key. Only they can do it, and only with approval from the customer. They will need some files from your latest backup from our Server, a key file generated by our Server, and a legal document signed by you and ISecureDat authorizing us to recover his key.

For security reasons they didn't make the process easy or cheap. There is a substantial fee to have them attempt to recover a lost encryption key. This fee is payable whether or not they are successful. The process requires the consent of you and ISecureDat, and can only be done if the ISecureDat has turned on the Key Escrow feature. Our software providers cannot recover an encryption key without the consent of you, the client and ISecureDat together.

Instead, we highly recommend that you makes a Key Disk during installation of your software, which the software will ask you to do alleviating a lot of trouble and expense.

As of recent, ISecureDat now offers a free service for it's clients, to retain a copy of your encryption key if you wish. Click here for details

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Q .: problems installing client on Windows 2003 server

Problem:
Windows 2003 installation issue. The Data Execution Prevention (DEP) Feature in Windows 2003 prevents proper installation of Remote Backup. This article applies only if DEP settings are turned on for &qout;All programs and services except those I select:".

Cause: Windows is trying to protect your computer against unauthorized programs. You need to authorize this installation.

Solution:
Uninstall or Remove the Remote Backup client from Add/Remove programs if it already exists. Delete the folder \Program Files\Remote Backup (or Application Folder). Reboot the server.

As a work around - you need to first add the setup executable file (plan-#-setup.exe from the client installer) to the DEP Exception list before attempting to install.

To get to these settings:
1. Right-click on "My Computer" and select the Properties page.
2. On the Properties page, select the "Advanced" tab, and click on the "Settings" button in the "Performance" section.
3. On the Performance Options page, select the "Data Execution Prevention" tab.
4. Use the "Add" button on this page to add the affected services to the opt out list.
5. Click "OK" on each of the pages when finished and reboot the system. Add the setup executable file and run the install.

IMPORTANT NOTE:
After installing the client, you should add rbackup.exe and rbClient.exe to the exception list for the client to work properly.

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Q .: how do I setup different schedules or backup sets?

Creating schedules allows you to control which files and folders go into which group and which computers are backed up. You can even control departments, data files and times that best suites your needs. Since all that is required is a mapped drive to your server, internal backups and data processing throughout the day can be segregated to different areas of the server. A schedule can then be created to remote backup that area of the server as required.
Click this link to download a PDF with instructions on setting up new schedules and removing unnecessary ones.

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Q .: can open files be backed up?

For RBackup versions 9.4 or higher:
Yes, it will! Remote Backup client software (v. 9.4+) natively suppports open files of virtually any type. This includes SQL, Exchange, Oracle, Quickbooks, Outlook, etc. This is a standard feature at no additional charge.

For Remote backup versions 9.3 or prior:
Open files such as database files can be somewhat problematic to back up. There are two ways to back them up: turn the Database Server off to back up its files, or back them up using an Open File Utility (such as the "OFM" from St. Bernard Software) which allows backing up the files while they are in use. We'll discuss both methods here.

For companies who can bring their database server down for a few minutes, this backup method is both cheaper and more reliable. It goes like this: shut down the database server, copy the database to a temporary location on the hard drive, start the Database Server, then back up the copied files from the temporary location. This process can be done manually, or it can be automated.

Remote Backup can run two batch files during backup sessions - one before the backup starts, and the other after the session is over. You can include commands in these two batch files which stop the database server, then restart it after the backup is completed. The process (including examples) can be found in the Knowledge Library at this link. An open files utility allows Remote Backup to back up virtually all open files, including Exchange, SQL Server, MySQL, Oracle, Outlook, Windows system files, and more.

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Q .: can I backup several computers with a single client license?

Yes. We can backup any computer that the operating system can see as a mapped (shared) drive letter.
For example, if you have four workstations and one file server, you can back all five computers up with a single copy of the Remote Backup Client Software. Simply install the Client software on the server or one of the workstations which has mapped drives to all the other computers. This allows you to backup data on ANY operating system that Windows can see as a mapped drive including; Unix data, Macintosh, AS400. Virtually anything that the system running the Remote Backup Client software can access as a shared drive.

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Q .: what are these exemptions is see in my backup report?

"File Exceptions" are usually warnings about files that did not get backed up, usually because they were locked by another application. Exceptions can also be generated any time a file didn't backup because of a dropped Internet connections or the network drives become unavailable between the time files are selected and when a backup launches.

Many File Exceptions can also be generated if you try to back up an entire hard drive, or if you try to back up Windows system files, many of which are locked by Windows itself and cannot be backed up, nor should they be.
Select only critical data files for backup.
Do not back up entire hard drives.
Applications and Windows system files can be restored from original distribution CDs; they only lengthen the time required to do a backup; they waste storage space, and cause the catalog file to become far larger than it should be, which will further slow a backup session.

To remove hidden system files from the backup list thus eliminating the exemptions list being created each time your backup runs, use the "Folders Options" through the "Control Panel". Click the "Show hidden files and folders" option button and deselect the "Hide protected operating system files (Recommended)" box so there is no check in it. Click "OK" to save and close the control panel.

 

After a back has been completed, you'll see a number of exemptions. Double clicking "Details" will aid you in discovering which files are the issue and their location ... most of which will be the hidden system files. You'll probably find it easier to work on this issue by using a print out of this list. Now, go back and edit your "Inclusion/Exclusion" list, the hidden system files will be exposed and checked as shown above. Simply add these files to the "Exclusion" list.

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